Emergency Medical Insurance

Yes, Emergency Medical Insurance is still available to you, as long as the destination you’re visiting doesn’t have an “avoid non-essential” or “avoid all” travel advisory in place before you leave.

That said, if you’re aware of a new travel advisory before departure (for instance, in countries like USA or Japan) and you decide not to travel, you can apply for a refund provided the refund request is prior to the effective date of the policy.

If you have a layover in a country like China where there is an “avoid non-essential” or “avoid all” travel advisory, Emergency Medical coverage won’t be provided if your sickness or injury is directly or indirectly related to the coronavirus.

Trip Cancellation & Trip Interruption Insurance

As of March 4, 2020, COVID-19 was considered a known circumstance for travel; which means it’s no longer considered sudden and unexpected. If you bought Trip Cancellation & Trip Interruption Insurance before March 4, 2020, coverage would still apply, as per the policy’s terms and conditions at the time of purchase.

Contact your travel operator before cancelling your travel plans, as some may allow you to cancel your trip with a refund or offer alternate dates without change fees.

Coverage wouldn’t be provided to you if you travel against your doctor’s advice.

Emergency Medical Insurance

If you are taking a cruise as of March 9, 2020, and there is an avoid “all” or “non-essential” travel advisory in place before you leave, Emergency Medical coverage will not be provided if your sickness or injury is directly or indirectly related to the coronavirus.

Trip Cancellation & Trip Interruption

For those cancelling their cruise, any cruise payment installments paid before March 9, 2020, may be reimbursed, but not those made after March 9. If cancelling your trip, we strongly recommend that you do not make any further deposit payments, as they won’t be reimbursed following March 9.

A travel advisory is a covered risk for Trip Cancellation &Trip Interruption polices, and if the policy was purchased before March 4, 2020, you can submit a claim. That said, the travel advisory must still be in effect on your scheduled departure date. For instance, if your cruise is leaving May 1, 2020, and there is an avoid all or non-essential travel advisory in place at that time, you may be covered if you decide to cancel your trip.

Emergency Medical coverage may be provided under the Automatic Extension to Coverage Benefit, as this would be considered a delay of a common carrier beyond your control. If you require coverage beyond the number of days under this benefit, an extension may be purchased to supplement your coverage, subject to health and claim status.

Refunds may be available. Contact Customer Service at 1-855-929-8846 or info@tugo.com.

Whether you’re adventuring abroad or taking a trip to a neighbouring province, travel insurance protects you and your loved ones. Be confident you’re covered when dealing with a medical emergency, travel delay or theft.

Provincial healthcare provides limited coverage for medical treatment and hospital costs outside of Canada. Some provincial healthcare plans don’t cover expenses like ambulance services, emergency dental treatment and prescription drugs.

Some credit cards provide basic travel insurance. However, this coverage is often limited.

Credit card coverage may apply for a limited time period, or be available only up to a certain age. It’s often only applicable if the trip is paid for with your credit card.

To make sure you’re protected, buy insurance before leaving. Your plan should cover your entire trip, including the day you leave and the day you return.

Yes, TuGo Travel Insurance covers all ages, but some exclusions might apply depending on your health status. You’ll need to review the policy wording of the insurance you’re interested in buying, talk to your local insurance broker, for more details.

You can buy travel insurance through your local insurance broker or by contacting TuGo’s Customer Service at 1-855-929-8846.

Yes, we do. Family plans are available with certain insurance plans and are an economical choice when travelling with family.

We can help you do that. All you have to do is give our Customer Service team a call at 1-855-929-8846 and we’ll get you sorted.

This depends on your home province and age. Just give TuGo’s Customer Service a call at 1-855-929-8846.

While some definitions may differ between plans, and may not apply to all types of plans, we define deductible as “the portion of eligible expenses you must pay from your own pocket when an eligible claim occurs. For all medical insurance plans (except our Visitors to Canada plan), the deductible applies to the expenses remaining after payment by your provincial or territorial government healthcare plan.”

Yes, TuGo automatically covers sports and activities under the Emergency Medical or Visitor to Canada Emergency Medical plan unless they’re listed under our Optional Sports Coverages or as exclusions. Optional Coverages are available for Contact Sports, Adventure Sports and Extreme Sports.

For a complete list of sports and exclusions, you’ll need to review the policy wording of the insurance you’re considering.

Yes, please! If any information has changed, it could impact your coverage. Please call us at 1-855-929-8846 and we’ll update your details!

You can cancel most policies before or on the effective date, but may not after. To cancel a policy, please call us at 1-855-929-8846 for more information.